FAQ- Frequently Asked Questions

Q: Does your company offer products in bulk?

A: Yes, our company does offer products in bulk. Please note that when ordering in bulk more time for product curing will be needed depending on the specific product that is being supplied. Please email us at: jerylsjourney5@gmail.com or leave a message on our Contact page.

Q: Does your company supply products for large gatherings such as bridal showers, baby showers, weddings, etc.?

A: Yes, our company has many options for party favors and or gathering favors. Depending on the product we will need at least a months notice for large gatherings. Please email us at: jerylsjourney5@gmail.com

Q: Does your company offer custom orders?

A: Yes, for a customized order please email us at jerylsjourney5@gmail.com and be sure to place custom order in the subject line. You will receive an email and or a phone call in reference to your order during our regular business hours. Our regular business hours are Tuesday thru Saturday 10am to 5pm CST. 

Q: How long will it take to receive my order? 

A: All orders are processed and shipped via USPS or UPS within 5 to 7 business days of receiving. (customized orders take longer) You will receive an email letting you know when your order is on the way to you. Orders are generally shipped out on Tuesday and Thursday. Although, shipping rates have become higher; we are continuing to keep our shipping at a flat rate of $10.00 at this time on most orders. (some orders will vary on shipping)

Q: Will I receive a tracking number?

A:  Yes, once your order is shipped it will have a tracking number. We ask that you use the tracking number that is sent within the email to check on your package location. We also offer SMS which can be marked during checkout.

Q: Does your company ship internationally? 

A: At this time our company does not ship internationally. 

Q: What if my order is damaged during the shipping process?

A: Please send a picture with a statement of the damaged items along with a picture of the packaging to jerylsjourney5@gmail.com. 

Q: What process does your company use to make soap?

A: Our company uses the the cold process method to make our soaps. Although, this method has a longer cure time we feel that it is the best method for our soap. The general cure time is between 4 and 6 weeks before our soap is done. 

Q: Why does your company use lye (sodium hydroxide) in the soap making process?

A: Our company uses food grade lye (sodium hydroxide) because we make true soap. Of course there are other methods such as melt and pour soap. We do not specialize in melt and pour soaps of any kind.

Q: How is lye (sodium hydroxide) safe in soap making? 

A: Lye (sodium hydroxide) is safe in soap making when it is combined with our natural oils while having the correct temperature and correct measurement. Once combined saponification (a chemical reaction) takes places which then starts part of the process in soap creating. When the two are mixed, all lye (sodium hydroxide) is then gone, making soap.

Q: Why does your company make some of your candles with blended wax?

A: Our company uses a variety blended waxes to make some of our candles, unless otherwise stated. The blends we use more than likely will contain food grade paraffin. The amount of food grade paraffin depends on the wax used, which can be found on our labels. Our company has recently started the transition to only coconut, coconut apricot and coconut soy waxes. We will continue to sell our blended waxes until sold out.

Q: Why does your company suggest burning your candles for no more than 3 to 4 hours at a time?

A: Our company suggests burning our candles for 3 to 4 hours on the very first burn and every burn after because it helps with the candle performance. We also suggest to trim the wick before each use to ensure little to no sooting. If you need to burn our candles for longer than the hours suggested, for best results put the flame out and let the candle sit for at least 15 to 20 minutes; then trim wick and relight.

Q: Are there any preservatives in your products?

A: No, our company does not use preservatives of any kind.

Q: How long does natural products usually last without preservatives?

A: Usually our natural products should remain in excellent condition for 6 months to 1 year. Some products will last longer. (for example bar soap and or candles)

Q: What should be done if a cream or body butter slightly melts while being shipped?

A: If a cream or body butter slightly melts while being shipped, it can be refrigerated for at least 10 minutes and it should return back to its natural state. We encourage keeping all butters/oils at room temperature. 

Q: How should I use handmade soap as opposed to soaps made by machines?

A: Handmade bar soaps can be used exactly the same way as other soaps. Please keep in mind that handmade soaps prefer to dry between each use. We recommend a draining soap dish which helps to prolong any natural soap bar.

Q: Will every bar of soap look exactly the same?

A: Not every bar of soap will look exactly the same, but will be closely duplicated. There will be slight variation in some bars.

Q: Will my products look exactly like what is pictured?

A: All products that are featured in photos were captured personally by Jeryl. When you receive your products they should look like what is pictured, but sometimes may have slight variations (unless customized). Products will be packaged securely for shipping purposes.